Frequently Asked Questions (FAQ)
What types of printing services do you offer?
We specialize in high-quality embroidery and DTF (Direct to Film) printing. Whether you need stitched logos or vibrant, full-color transfers, we’ve got you covered.
Is there a minimum order quantity?
Nope! We have no minimums. Whether it’s one shirt or a full set of uniforms, we’ll get it done.
Do you offer custom embroidery for hats and uniforms?
Yes! We frequently work on hats, polos, sweatshirts, hoodies, uniforms, and tote bags. If it can be stitched or printed—we can handle it.
What's the difference between embroidery and DTF printing?
Embroidery uses stitched threads for a textured, durable finish—great for caps, uniforms, and professional looks. DTF printing uses heat-pressed film for colorful, flat designs—perfect for t-shirts and hoodies.
How long does it take to complete an order?
Most DTF orders ship the same day if placed before 12:00 PM. Embroidery orders take a bit longer depending on complexity but typically ship within 3 business days.
Can I pick up my order in person?
Yes, we offer free local pickup at our Dallas shop:1323 Columbia Drive Ste 307, Richardson TX 75081
Do you offer shipping?
Absolutely! We ship nationwide via UPS and FedEx. Orders over $99 qualify for free shipping.
How do I place a custom order?
Simply fill out our Order Form with your product details, size, artwork, and design file. We’ll calculate the quote and send you a payment link if everything looks good.
What kind of files should I upload for my design?
We accept PNG, PDF, JPEG, SVG, DST, and AI formats. If you’re unsure, feel free to ask—we’re happy to help.
How is pricing calculated for embroidery?
Pricing is based on stitch count, design size, and thread color. You can use our quote form for an instant estimate.
Can I get a price before placing an order?
Yes! Use the "Get a Quote" option to receive a custom price based on your design and product type.
How do I pay for my order?
Once we confirm your order, you’ll receive a secure payment link via email. You can pay online using any major credit or debit card.
How can I contact you if I have questions?
You can reach us via email, phone, or WhatsApp chat during business hours:Monday – Friday, 9:00 AM – 5:00 PMChat available 7 days a week, 9 AM – 9 PM.